Contact details

Handled Digital Co. (ABN 18 781 381 974) is responsible for the personal information collected through this website. We handle personal information in line with the Australian Privacy Act 1988 (Cth) and, where it applies, the EU General Data Protection Regulation (GDPR).

For any privacy questions or requests, email hello@wellhandleddigital.com.

Personal information we collect and why

Depending on how you interact with us, we may collect:

• Communication information: what you send us through forms, email, booking tools or social media, used to respond to you.
• Customer information: your name, business details, contact details and project information, used to deliver our services.
• User and technical data: IP address, device, browser and pages visited, used to run, secure and improve the website.
• Financial transactions: billing details, handled by our third-party payment provider. We don't store full card details.
• Marketing information: your preferences for receiving updates from us.

We don't knowingly collect sensitive information. Where we need information to meet a contract with you and you don't provide it, we may not be able to deliver our services.

How we use your personal information

We use personal information only for the purpose it was collected, or a related purpose you'd reasonably expect, including to respond to inquiries, deliver and manage services, process payments, improve the website, and send updates you've agreed to receive.

How your personal information is collected

We collect information directly from you, and automatically through cookies and similar technologies when you use the website.

Cookies are small files stored on your device. We use essential cookies to make the website work, performance cookies (such as Google Analytics) to understand how it's used, and advertising cookies where relevant. You can block cookies in your browser settings, though some parts of the website may not work as expected.

Marketing communications

We'll only send you marketing emails if you've given us your consent. You can unsubscribe at any time using the link in any email, or by contacting hello@wellhandleddigital.com.

Disclosures of your personal information

We may share personal information with:

• IT, software and hosting providers who help us run our business
• Our execution team and contractors working on your account
• Professional advisers such as accountants and lawyers
• Government bodies where required by law
• A buyer or successor if our business is sold or restructured

Everyone we share information with is required to keep it secure and use it only for the purpose we've provided it.

International transfers

We work with clients and providers around the world, so your information may be stored or processed outside Australia. Where that happens, we take reasonable steps to make sure it's protected to a standard comparable to Australian law.

Data security

We use appropriate security measures to protect personal information from loss, misuse and unauthorized access. Access is limited to people who need it to do their work.

Data retention

We keep personal information only as long as we need it. We keep basic customer records for five years after our relationship ends, for tax and legal purposes.

Your legal rights

You can ask to access, correct or delete your personal information, restrict or object to how we use it, or withdraw your consent. Email hello@wellhandleddigital.com and we'll respond within 30 days.

If you're not happy with how we've handled your information, you can complain to the Office of the Australian Information Commissioner (OAIC).

Changes to this policy

We may update this policy from time to time. Changes take effect when they're published on this page.